FAS Research Computing - Notice history

System Under Maintenance

Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE


Please scroll down to see details on any Incidents or maintenance notices.
Monthly maintenance occurs on the first Monday of the month (except holidays).

GETTING HELP
Documentation: https://docs.rc.fas.harvard.edu | Account Portal https://portal.rc.fas.harvard.edu
Email: rchelp@rc.fas.harvard.edu | Support Hours

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Under maintenance

SLURM Scheduler - Cannon - Under maintenance

Cannon Compute Cluster (Holyoke) - Under maintenance

Boston Compute Nodes - Under maintenance

GPU nodes (Holyoke) - Under maintenance

seas_compute - Under maintenance

Under maintenance

SLURM Scheduler - FASSE - Under maintenance

FASSE Compute Cluster (Holyoke) - Under maintenance

Under maintenance

Kempner Cluster CPU - Under maintenance

Kempner Cluster GPU - Under maintenance

Under maintenance

FASSE login nodes - Under maintenance

Under maintenance

Cannon Open OnDemand/VDI - Under maintenance

FASSE Open OnDemand/VDI - Under maintenance

Under maintenance

Netscratch (Global Scratch) - Under maintenance

Home Directory Storage - Boston - Under maintenance

Tape - (Tier 3) - Under maintenance

Holylabs - Under maintenance

Isilon Storage Holyoke (Tier 1) - Under maintenance

Holystore01 (Tier 0) - Under maintenance

HolyLFS04 (Tier 0) - Under maintenance

HolyLFS05 (Tier 0) - Under maintenance

HolyLFS06 (Tier 0) - Under maintenance

Holyoke Tier 2 NFS (new) - Under maintenance

Holyoke Specialty Storage - Under maintenance

holECS - Under maintenance

Isilon Storage Boston (Tier 1) - Under maintenance

BosLFS02 (Tier 0) - Under maintenance

Boston Tier 2 NFS (new) - Under maintenance

CEPH Storage Boston (Tier 2) - Under maintenance

Boston Specialty Storage - Under maintenance

bosECS - Under maintenance

Samba Cluster - Under maintenance

Globus Data Transfer - Under maintenance

Notice history

Dec 2025

Scheduling down on Cannon
  • Resolved
    Resolved

    We have found the malformed job which caused the scheduler to wedge and have cancelled it. We will continue to work with SchedMD to prevent future stalls. The scheduler is back in operation. Happy Holidays!

  • Update
    Update

    We have filed a ticket with SchedMD to diagnose the issue (https://support.schedmd.com/show_bug.cgi?id=24376). All partitions are set to DOWN as we assess the situation

  • Investigating
    Investigating

    The slurm scheduler ground to halt at 3pm EST. We are investigating the cause.

Bauer MiniLIMS is down
  • Resolved
    Resolved
    Bauer MiniLIMS is back up. This incident was automatically resolved.
  • Investigating
    Investigating
    Bauer MiniLIMS is down at the moment. This incident was automatically created.
Login node reboots
  • Resolved
    Resolved

    Login nodes have been rebooted, and tier 1 shares are accessible from there.

    This incident has been resolved.

  • Investigating
    Investigating

    Due to Tier 1 Isilon shares not mounting properly, login nodes will need to be rebooted.

    We are currently investigating this incident.

Isilon shares not accessible
  • Resolved
    Resolved

    This incident has been resolved. All Tier 1 shares are accessible.

  • Investigating
    Investigating

    Storage shares on Tier 1 Isilon may not be accessible at this time. We are currently investigating this incident.

Authentication outage
  • Resolved
    Resolved

    Openauth/radius is now operational. This update was created by an automated monitoring service.

  • Investigating
    Investigating

    Authentication issues with openauth/radius. This incident was created by an automated monitoring service.

Nov 2025

Coldfront outage
  • Resolved
    Resolved

    This alert was a false alarm. Coldfront is operating normally.

  • Investigating
    Investigating
    Coldfront cannot be accessed at the moment. This incident was created by an automated monitoring service.
Authentication outage
  • Resolved
    Resolved

    This test incident has been resolved.

  • Investigating
    Investigating

    Authentication issues with openauth/radius. This incident was created by an automated monitoring service.

Slurm scheduler unplanned maintenance
  • Resolved
    Resolved
    The Slurm scheduler is back online.
  • Identified
    Identified
    The Slurm scheduler is experiencing a problem and we need to take it down briefly to clear this up. Should be short duration, but no ETA yet. This will not affect running jobs but will mean you cannot talk to the scheduler or submit new jobs.
Starfish dashboard maintenance Nov. 14th 5-6PM
  • Completed
    November 14, 2025 at 11:00 PM
    Completed
    November 14, 2025 at 11:00 PM
    Maintenance has completed successfully
  • In progress
    November 14, 2025 at 10:00 PM
    In progress
    November 14, 2025 at 10:00 PM
    Maintenance is now in progress
  • Planned
    November 14, 2025 at 10:00 PM
    Planned
    November 14, 2025 at 10:00 PM

    There is a planned upgrade of the Starfish dashboard scheduled for Friday November 14th starting at 5PM.
    The dashboard will be down for an hour while the upgrade is performed.

Slurm scheduler issues - WIP
  • Resolved
    Resolved

    The Slurm scheduler is back up and new jobs can be scheduled at this time.

    This incident has been resolved.

  • Identified
    Identified
    The Slurm job scheduler will be offline temporarily while we resolve some minor issues. Jobs will continue to run but you will be unable to access the scheduler or submit new jobs until we return it to service.

Oct 2025

Holystore01 is degraded.
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating an issue with holystore01. Service may be degraded. Updates will be posted here as we identify the root cause.

License servers down
  • Resolved
    Resolved

    The license server is responding normally again.

  • Update
    Update
    We are currently investigating this incident.
  • Investigating
    Investigating

    rclic is currently down. Software licenses may not be accessible, particularly for the following:

    • Matlab

    • Gurobi

    • Mathematica

    We are currently investigating this incident.

FASRC monthly maintenance Monday October 6th, 2025 9am-1pm
  • Completed
    October 06, 2025 at 5:00 PM
    Completed
    October 06, 2025 at 5:00 PM
    Maintenance is now in progress
  • In progress
    October 06, 2025 at 1:00 PM
    In progress
    October 06, 2025 at 1:00 PM
    Maintenance is now in progress
  • Planned
    October 06, 2025 at 1:00 PM
    Planned
    October 06, 2025 at 1:00 PM

    FASRC monthly maintenance will take place Monday October 6th, 2025 from 9am-1pm

    NOTICES

    MAINTENANCE TASKS
    Cannon cluster will be paused during this maintenance?: NO
    FASSE cluster will be paused during this maintenance?: NO

    • DNS server reboots

      • Audience: All FASRC services

      • Impact: Rolling reboot should have no impact

    • Login node reboots

      • Audience: Anyone logged into a FASRC Cannon or FASSE login node

      • Impact: All login nodes will rebooted during this maintenance window

    • Netscratch cleanup ( https://docs.rc.fas.harvard.edu/kb/policy-scratch/ )

      • Audience: Cluster users

      • Impact: Files older than 90 days will be removed. Please note that retention cleanup can and does run at any time, not just during the maintenance window.

    Thank you,
    FAS Research Computing
    https://docs.rc.fas.harvard.edu/
    https://www.rc.fas.harvard.edu/

OOD, FASRC authentication down
  • Resolved
    Resolved

    This incident has been resolved and login to FASRC sites and services, including OOD and Spinal, is restored.

  • Identified
    Identified

    Some FASRC webpages and services (such as OOD) that require authentication may not load.

    We have identified the cause and are working on a solution

Oct 2025 to Dec 2025

Next

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu