FAS Research Computing - Cannon and FASSE OOD (VDI) issues – Incident details

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Cluster Utilization (VPN and FASRC login required): Cannon | FASSE


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Cannon and FASSE OOD (VDI) issues

Resolved
Operational
Started over 2 years agoLasted 1 day

Affected

VDI/OpenOnDemand

Operational from 3:11 PM to 3:46 PM

Cannon Open OnDemand/VDI

Operational from 3:11 PM to 3:46 PM

FASSE Open OnDemand/VDI

Operational from 3:11 PM to 3:46 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved. FASSE and Cannon OOD are both available.

  • Monitoring
    Monitoring

    Cannon and FASSE OOD are not fully operational due to slurm being slow. With slurm slow, the apps wait too long to be launched and it can throw 502 errors

  • Identified
    Identified

    Cannon OOD is operational.

    FASSE OOD is still experiencing issues and showing errors for new connections. Existing connections are working.
    WIP

  • Investigating
    Investigating

    We are currently investigating issues with OOD (OpenOnDemand aka VDI).

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu