VM issue affecting FASSE VDI and Tier2 storage

Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE

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Resolved

Partial outage

Started almost 4 years agoLasted about 2 hours

Affected

VDI/OpenOnDemand

FASSE Open OnDemand/VDI

Storage

CEPH Storage Boston (Tier 2)

Virtual Machines

Virtual Infrastructure - Holyoke

Updates

Resolved
January 16, 2022 at 5:42 PM
Resolved
January 16, 2022 at 5:42 PM
We have found the root issue and restored functionality. We will continue to monitor, but services are restored.

Email rchelp@rc.fas.harvard.edu if you still have issues with FASSE VDI/login or Tier2 storage.
Identified
January 16, 2022 at 5:11 PM
Identified
January 16, 2022 at 5:11 PM
We are still working on the underlying issue.

A correction: This does not affect Academic VDI or vdi.rc. It primarily affects FASSE VDI and some Tier2 storage.
Investigating
January 16, 2022 at 4:00 PM
Investigating
January 16, 2022 at 4:00 PM
There is an issue with several VMs (virtual machines) including the VDI (Open OnDemand) nodes.

We are investigating and will update here as this issue progresses.

Please not that this affects the Academic cluster as well as FASSE VDI, NCF VDI, and VDI.rc

FAS Research Computing - VM issue affecting FASSE VDI and Tier2 storage – Incident details

VM issue affecting FASSE VDI and Tier2 storage