FAS Research Computing - License server issue – Incident details

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License server issue

Resolved
Major outage
Started 3 days agoLasted 18 minutes

Affected

Software & Licensing

Degraded performance from 6:54 PM to 7:13 PM

Software & Modules

Degraded performance from 6:54 PM to 7:13 PM

License Servers

Degraded performance from 6:54 PM to 7:13 PM

Websites & Tools

Major outage from 6:54 PM to 7:04 PM, Operational from 7:04 PM to 7:13 PM

www.rc.fas.harvard.edu

Major outage from 6:54 PM to 7:04 PM, Operational from 7:04 PM to 7:13 PM

docs.rc.fas.harvard.edu

Major outage from 6:54 PM to 7:04 PM, Operational from 7:04 PM to 7:13 PM

Updates
  • Resolved
    Resolved

    The license server is back up, and all software should be performing as expected.

    This incident has been resolved.

  • Identified
    Identified

    The affected softwares include:

    Matlab

    Mathematica

    Gurobi

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    New sessions of Matlab are hanging.

    We are currently investigating this incident.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu