FAS Research Computing - h-nfs11-p down – Incident details

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h-nfs11-p down

Identified
Partial outage
Started 2 days ago

Affected

Storage

Partial outage from 7:33 PM to 12:00 AM

Holyoke Tier 2 NFS

Partial outage from 7:33 PM to 12:00 AM

Updates
  • Update
    UTC
    Update

    After lengthy troubleshooting, h-nfs11-p is still down. The vendor is scheduling a datacenter visit for on-site repairs. We will update as we know more.

  • Identified
    UTC
    Identified

    Our engineers are diagnosing the root cause of the failure and are working with the vendor to troubleshoot further

    We are continuing to work on a fix for this incident.

  • Investigating
    UTC
    Investigating

    h-nfs11-p is currently down. The following shares are inaccessible on FASSE

    • ncf_cnl01

    • ncf_cnl02

    • ncf_cnl03

    • ncf_cnl04

    • ncf_gspdata

    • ncf_mri_l3

    • cnl05

    • cnl06

    • eldaief

    • ncf_apps

    • jcamprodon_lab_l3

    We are investigating this incident.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu