FAS Research Computing - Portal unavailable – Incident details

System Under Maintenance

Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE


Please scroll down to see details on any Incidents or maintenance notices.
Monthly maintenance occurs on the first Monday of the month (except holidays).

GETTING HELP
Documentation: https://docs.rc.fas.harvard.edu | Account Portal https://portal.rc.fas.harvard.edu
Email: rchelp@rc.fas.harvard.edu | Support Hours

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Portal unavailable

Resolved
Major outage
Started 4 months agoLasted 3 hours 16 minutes

Affected

Websites & Tools

Major outage from 4:22 PM to 7:38 PM

portal.rc.fas.harvard.edu

Major outage from 4:22 PM to 7:38 PM

Updates
  • Resolved
    UTC
    Resolved

    The Portal website should be accessible for all now.

    This incident has been resolved.

  • Investigating
    UTC
    Investigating

    There is an SSL issue with the Portal which will cause an error for anyone attempting to connect.

    Investigating.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu