FAS Research Computing - Starfish login unavailable – Incident details

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Cluster Utilization (VPN and FASRC login required): Cannon | FASSE


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Starfish login unavailable

Resolved
Partial outage
Started over 1 year agoLasted 6 hours 10 minutes

Affected

Websites & Tools

Partial outage from 2:25 PM to 8:36 PM

Starfish

Partial outage from 2:25 PM to 8:36 PM

Updates
  • Resolved
    UTC
    Resolved
    Starfish is once again accepting logins.
  • Investigating
    UTC
    Investigating

    Starfish is not allowing login due to a database issue. We have contacted the vendor and expect to resolve this soon.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu